Terms of Service

1. Acceptance of Terms

Welcome to Witty Hue. These Terms of Service ("Terms") govern your use of our website at witty-hue.com and our e-commerce support services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Witty Hue provides e-commerce support services including but not limited to:

• Order fulfilment and processing
• Returns management
• Customer service support
• Inventory management
• Logistics coordination
• Quality assurance services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. Eligibility

Our services are intended for businesses and individuals who are at least 18 years old and have the legal capacity to enter into contracts. By using our services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration and Security

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use
• Accept responsibility for all activities under your account

5. Service Agreements

Specific terms for our services will be outlined in separate service agreements. These Terms serve as the general framework, while service agreements contain detailed terms specific to each service offering.

In case of conflict between these Terms and a service agreement, the service agreement shall prevail for that specific service.

6. Payment and Billing

6.1 Fees

Fees for our services are as outlined in your service agreement or as quoted. All fees are exclusive of VAT and other applicable taxes unless otherwise stated.

6.2 Payment Terms

Payment terms will be specified in your service agreement. Late payments may incur additional charges as outlined in your agreement.

6.3 Disputes

Any billing disputes must be raised within 30 days of the invoice date. We will investigate and resolve disputes in good faith.

7. Client Responsibilities

As a client, you are responsible for:

• Providing accurate product information and instructions
• Ensuring compliance with all applicable laws and regulations
• Maintaining adequate insurance coverage
• Timely payment of fees
• Providing necessary access and cooperation
• Ensuring products meet safety and quality standards

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Witty Hue or our licensors and is protected by copyright and other intellectual property laws.

You retain ownership of your products, data, and intellectual property. You grant us a limited licence to use your materials solely for the purpose of providing our services.

9. Prohibited Uses

You may not use our services for:

• Illegal or fraudulent activities
• Violating any applicable laws or regulations
• Infringing on third-party rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorised access to our systems
• Selling prohibited or restricted items
• Any activity that could damage our reputation or business

10. Data Protection and Privacy

We are committed to protecting your privacy and personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

11. Limitation of Liability

To the maximum extent permitted by law, Witty Hue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to our services.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless Witty Hue from any claims, damages, losses, costs, or expenses arising from:

• Your breach of these Terms
• Your products or services
• Your violation of any law or third-party rights
• Any negligent or wrongful act by you

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

14. Termination

Either party may terminate the service relationship in accordance with the terms specified in the relevant service agreement. Upon termination:

• You remain liable for all fees incurred up to the termination date
• We will return your inventory and materials as agreed
• Confidential information obligations continue
• You must collect any remaining inventory within 30 days

15. Confidentiality

Both parties agree to maintain the confidentiality of any confidential information shared during the course of our business relationship. This obligation survives termination of our services.

16. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Direct negotiation in good faith
2. Mediation if negotiation fails
3. Litigation in the courts of England and Wales if mediation is unsuccessful

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with any applicable service agreements and our Privacy Policy, constitute the entire agreement between you and Witty Hue regarding our services.

20. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

21. Contact Information

If you have any questions about these Terms, please contact us: